Frequently Asked Questions
What is the lead time on your wedding dresses?
The lead time for your bridal gown is typically 26 weeks from date of order to your first fitting. For the bridesmaids it is around 16 weeks.
Do I need an appointment to try on wedding dresses?
We generally work on an appointment basis – that way we can give you the full attention that you will need to view and try on our fabulous range of bridal gowns. However, if you decide to call in and we happen to have a slot free, we will be happy to accommodate you. Please do not be offended though if we have to decline as we may have to attend to a bride that has pre-booked an appointment.
How many people can come with me?
That’s a difficult one. The majority of brides will bring their mother and/or a trusted friend along with them to the first appointment and that is generally what we would recommend. The more people you have in the room, the more opinions you are going to receive and that may do nothing more than confuse you. At the end of the day you need to remember that it is you that is going to be wearing the beautiful wedding gown, so how you look and feel is our priority.
How many bridal gowns can I try on in my appointment?
As many as is physically possible within the allocated time! Appointments usually last 1 hour and whilst we don’t generally restrict brides on a number, please be aware that there is a limit to how many wedding gowns your can physically put on and take off during that time. In our experience and to allow for fastening, unfastening etc, it usually amounts to 6 wedding gowns. One of our experienced bridal advisors will be on hand at all times to assist you through this process.
What are your payment terms for bridal gowns?
Once you have chosen your wedding dress, we will require a 50% deposit to secure the order. The remaining 50% is due once your bridal gown comes into stock. However, to assist brides that are on a tight budget, we do have a payment plan available so please ask for details if you require this facility.
What if I find a dress I really like, but am not ready to make the decision?
That’s not a problem. We keep records of all the wedding gowns that the bride tries on and will note any of particular interest so that the next time you call, you will remember what you have already seen and loved.
Do all dresses need to be ordered?
In general, yes all our wedding gowns need to be ordered. However, from time to time we do make bridal gowns that have been used for display and viewing purposes available for sale in our sale room. These are very much ‘sold as seen’ and can be taken away on the day on receipt of full payment
What size do your wedding gowns start from and go up too?
You don’t need to worry about sizes; our designers cater from size 6 to 32W. In fact, we can honestly say that we’ve successfully fitted every single bride that has walked through our door and fallen in love with one of our wedding gowns.
What if the size of my bridal gown doesn’t fit me quite right?
We employ an in house seamstress to ensure that your bridal gown fits you perfectly. In general, once your wedding dress has arrived in store, we will arrange a ‘first fitting’ with you. Your wedding dress will then be altered and you will be invited back for a ‘second fitting’ where we make any final alterations that maybe required.
Do you cater for brides on an extremely tight budget?
Yes. Our designers produce a wide range of wedding gowns that generally cater for all budgets. And don’t forget, you may also find something in our Sale Room, where we discount wedding gowns that no longer feature in our designer’s ranges.